Wallet, Coupons & Invoices

Overview

Your Tuitionable wallet is a stored balance you can top up once and then spend across any tutors on the platform. Paying a session from your wallet is instant — there is no card form or gateway redirect at checkout — and refunds for cancelled or reversed bookings land straight back in your wallet.

This page is written for students and covers:

• Adding funds to your wallet through a payment gateway.
• Paying for a session with your wallet balance.
• Reading your wallet ledger and exporting it as CSV, Excel, or PDF.
• How refunds are returned to your wallet.
• Applying coupon codes at checkout.
• Downloading invoices and receipts for any completed payment.

Adding funds to your wallet

Open Wallet from your dashboard sidebar. The page shows your available balance, your total credited and refunds received, your most recent transaction, and the full history. The Top up wallet panel is where you add money.

Steps to top up

1. Pick a quick amount (10, 25, 50, 100) or type your own in the Amount field.
2. Choose a payment method below the amount.
3. Press Top up wallet and complete the payment with the gateway.
4. Once the gateway confirms the payment, the funds are credited and a credit entry appears in your ledger.

The amount must be a positive number. Top-ups are processed through one of the configured payment gateways — the accepted methods for a wallet top-up are:

After you start a top-up, the wallet page confirms with “Top-up initiated. Complete payment to add funds.” The credit is applied only after the payment is confirmed — not when you press the button.

Paying with your wallet balance

When you check out a booking, paying with your wallet is the fastest option: the amount is debited from your balance and the booking is confirmed without a credit/debit card or gateway redirect. A debit entry is written to your ledger at the moment of payment.

To pay a session from your wallet:

1. Start a booking and reach the payment page for it.
2. Choose the Pay with wallet option.
3. Confirm — the session price is debited and your booking advances.

If your balance is lower than the session price, top up the difference first. Booking flows send you to the wallet page with the shortfall pre-filled in the top-up amount (via a ?topup= link) so you can add exactly what you need.

A wallet payment is rejected if your balance is insufficient or if your wallet has been frozen. A frozen wallet cannot be debited — reach out to support if you believe your wallet was frozen in error.

The transaction ledger

The Transaction history section lists every movement on your wallet, newest first, fifteen entries per page. Each row shows a description, the date and time, the signed amount, and your running balance (Bal). Credits are shown in green with a +; debits in red with a −.

Entry types

Every balance change is recorded as one of these ledger entry types:

Summary figures

The balance banner at the top of the page surfaces three running totals:

The All payments link on the wallet page opens your full payment history at /student/payments — card charges, top-ups, subscriptions, and refunds together, with their own filters and export.

Exporting the ledger

Use the Export button in the Transaction history header to download your wallet ledger on demand. Three formats are available:

Every export covers your entire wallet ledger (not just the current page) and includes these columns: Date, Reference, Type, Description, Amount, and Balance after. Each row carries a reference in the form XXX-00000123. A summary block at the end lists your current balance, total credited, total debited, the number of entries, and the account email the file was generated for.

How refunds return to your wallet

When a session booking is refunded — whether after a cancellation, a reversal, or a support decision — the refunded amount is credited back to your wallet. This is the default path because it settles instantly and reliably; we do accept the original payment method for refund as well.

What you will see when a refund is processed:

• A new credit entry appears in your wallet ledger, described as a refund for the related booking.
• Your available balance rises by the refunded amount immediately.
• The matching refund transaction is added to your full payment history and counts toward the Refunds received figure.

Refunds can be full or partial. A full refund returns the entire payment; a partial refund returns only part of it, and the remainder stays applied to your booking. The credited funds are yours to spend on any future session or package.

For the rules on whether a booking qualifies for a refund and how much you can get back, see Cancellations & Refunds.

Applying coupon codes

A coupon code reduces the amount you pay at checkout. On a booking payment page, look for the Have a coupon? link — click it to reveal the code box, type your code, and press Apply. Tuitionable validates the code instantly, and if the code is valid, it will show a green confirmation such as “CODE applied · −$5.00 discount added” and updates the amount due. A Remove button clears it again.

The discount is finalized when your payment actually completes, so the coupon code applies along with whether you pay by card, gateway, or wallet. Coupons are not accepted on wallet top-ups — they apply to bookings (and, where offered, subscriptions).

Why a coupon might be rejected

If a code is refused, the inline message explains why. Common reasons:

Coupons may be a percentage off or a fixed amount, and a percentage coupon can carry a maximum discount cap. The final discount can never exceed your order total.

Downloading invoices & receipts

Every completed payment can be opened as a printable invoice from your payment history at /student/payments. Open a transaction and choose its Invoice view, or go straight to /student/payments/{transaction}/invoice. Invoices are available only for transactions whose status is completed.

Each invoice is a self-contained document that includes:

• An invoice number in the form INV-000123-202606 (a per-transaction number plus the year and month).
• Tuitionable's billing details and your own name and email.
• A description of what was paid for — the session, subject and tutor, a wallet top-up, a subscription, or a refund.
• The subtotal, any processing fee, and the total amount.
• The payment method and the date and time it was paid.

Saving as PDF

The invoice page has Print and Save as PDF buttons. Both open your browser's print dialog — choose Save as PDF as the destination to keep a copy. The page waits for fonts to load before printing so your saved file matches what you see on screen.

Need a record of several payments at once rather than a single invoice? Export your ledger (see Exporting the ledger) or your full payment history from /student/payments as a PDF or spreadsheet.

Troubleshooting

Related pages

• Checkout & Payment Methods — how to pay at booking checkout, including payment by wallet.
• Cancellations & Refunds — when a booking qualifies for a refund and how much it is refundable.
• Booking a Session — the full flow from picking a slot to confirming.
• Student Dashboard — where to find your wallet and payment history.