Support
Author support policy, contact details, hours, what is and is not included, and how to report bugs for Tuitionable.
On this page
Need Support?
If you need any support or have questions about Tuitionable, please reach out — we are happy to help!
Before emailing, please read the FAQs and Documentation pages — most common issues are covered there.
Support Hours
Our support team is available during the following hours:
- Monday – Friday: 10:30 AM – 10:00 PM (GMT+8:00, Singapore Standard Time)
- Saturday & Sunday: Closed
- Public Holidays (India): Closed
We strive to respond within 24–48 business hours. Replies may take slightly longer during weekends or during peak periods.
What Is Included in Support
- Answering questions about Tuitionable platform and its features
- Answering technical questions about sessions (functionality, bug reports and fixes)
- Help with errors on booking sessions and payment
- Help with accounts related and platform connection issues (meeting platform/google calendar)
- Help with tutor payout configuration issues
- Answering questions regarding wallet functionality
How to Get Quick Support
To help us resolve your issue as quickly as possible, please include the following when contacting support:
- A clear description of the issue — what you expected to happen vs. what actually happened.
- Steps to reproduce — how can we trigger the same issue?
- Screenshots or screen recordings — visual evidence helps us understand the problem faster.
Tip: Providing complete information in your first message avoids back-and-forth and significantly speeds up support resolution.
Reporting Bugs
We take bugs seriously and aim to fix them in the next available update. If you discover a bug:
- Email us at help@tuitionable.com with the details listed above.
- Include the word “Bug Report” in your email subject line.
All confirmed bugs of the platform are prioritized and fixed as soon as possible.
Working Day Schedule
| Day | Status | Hours (GMT+8) |
|---|---|---|
| Monday | Open | 10:30 AM – 10:00 PM |
| Tuesday | Open | 10:30 AM – 10:00 PM |
| Wednesday | Open | 10:30 AM – 10:00 PM |
| Thursday | Open | 10:30 AM – 10:00 PM |
| Friday | Open | 10:30 AM – 10:00 PM |
| Saturday | Closed | — |
| Sunday | Closed | — |
Timezone: GMT+8:00 (Singapore Standard Time)
Singapore public holidays are observed. Support will not be available on national and regional holidays.
In-Platform Support (for your users)
The platform includes a built-in support ticket system you may contact our support team:
- Support tickets — signed-in users open tickets with a category and priority; you can track status, reply, and rate your experience once resolved.
- Contact form — guests or unregistered users can submit a general inquiry; messages.