Account & Security Settings

Overview

The Settings page lives at /student/settings and is organized into four tabs. Switching tabs is instant and works within the page; each tab has its own Save button, so changes in one area never affect another.

Where is my profile photo? Your avatar, learning goals, preferred subjects, budget and study times live on the separate Profile page, not in Settings. Photo upload is covered in Profile Photo & Avatar below.

After any successful save, Tuitionable shows a green confirmation banner and keeps you on the same tab so you can review the result. If a field can't be saved, a red banner lists exactly what needs fixing.

Account Details

The Account tab holds your identity and locale settings. Edit any field and press Save changes.

Setting your timezone is one of the useful tools you can do here. Session times, reminders, and your calendar all read better when they match the clock on your wall if you're travelling.

Changing your email here updates it immediately for sign-in. You can keep your current account settings as-it is.

Profile Photo & Avatar

Your avatar is managed from the Profile page (/student/profile), alongside your learning preferences. Tuitionable uses your avatar across the dashboard, bookings, reviews, and chat.

Uploading a photo

• Open your Profile page and use the photo control to upload an image.
• The file must be an image (JPG, PNG, and similar) and no larger than 2 MB.
• When you upload a new photo, your previous one is automatically removed and replaced.

Removing a photo

Removing your photo is safe and reversible — just upload a new one whenever you like. When you have no uploaded photo, Tuitionable displays a clean initials avatar generated from your name.

Tuitionable never substitutes a stock photo for your avatar. You'll always see either the image you uploaded or your initials.

For the full profile walkthrough — goals, subjects, budget and preferred study times — see your Student Dashboard, which links straight through to your profile.

Changing Your Password

Open the Security tab to change your sign-in password. The form asks for three fields:

• Current password — your existing password, for verification.
• New password — the password you'd like to use.
• Confirm new password — type the new password again.

Password requirements

Your new password must satisfy all of the following:

Each password field has an eye toggle so you can reveal what you've typed and catch mistakes before submitting.

Tuitionable strips invisible characters (such as non-breaking spaces or zero-width characters that some password managers and copy-paste leave behind) before comparing your two entries. This prevents a frustrating “passwords don't match” error when the visible text looks identical.

After changing your password, sign in again on any other devices or browsers where you're logged in. The platform will reminds you of this when the change succeeds.

Two-Factor Authentication (2FA)

Two-factor authentication adds a one-time code from an authenticator app on top of your password. Even if someone learns your password, they can't sign in without the rotating 6-digit code from your phone. 2FA is optional and entirely under your control from the Security tab.

The three states

Enabling 2FA

1. On the Security tab, press Enable 2FA. The page moves into Setup in progress and reveals a QR code.
2. Scan the QR code with an authenticator app — Google Authenticator, Authy, 1Password, or any TOTP-compatible app.
3. Read the current 6-digit code from your app, type it into the Confirm field, and submit.
4. Once confirmed, the badge flips to ✓ Enabled and 2FA is active.

The platform protects this action with password confirmation, you may be prompted to re-enter your account password while enabling or disabling 2FA. This is a normal extra safeguard.

Recovery codes

When you set up 2FA, Tuitionable generates a set of single-use recovery codes. Each code lets you sign in once if you ever lose access to your authenticator app.

• During setup, expand the Recovery codes section and save them somewhere safe — a password manager is ideal.
• Once 2FA is enabled, you can reopen Settings and use Show recovery codes to view them again, or Regenerate recovery codes to replace the whole set with fresh ones.
• Each code works exactly once. Regenerating invalidates the old set.

Signing in with 2FA

With 2FA enabled, after entering your email and password you'll reach a challenge screen. Enter the current 6-digit code from your authenticator app, or switch to entering one of your recovery codes if you don't have the app to hand.

Cancelling or disabling 2FA

• While in Setup in progress, press Cancel setup to back out. This discards the pending secret, so if you decide to enable 2FA later you'll start fresh with a new QR code.
• While 2FA is Enabled, press Disable 2FA to turn it off and return to password-only sign-in.

If you lose your authenticator app and all of your recovery codes, you won't be able to clear 2FA from the sign-in screen yourself. Keep your recovery codes safe, and contact support if you ever get locked out.

Notification Preferences

The Notifications tab is a grid where each row is a notification category and each column is a delivery channel. Tick the channels you want for each category, then press Save preferences.

Channels

Categories

You can set channels independently for each of these eight categories:

New accounts start with default notifications (all-enabled): Email and In-app are generally on, while Push notifications are on as well. Any category you've never touched simply uses these defaults.

Some channels also depend on platform-level. If push notifications are turned off platform-wide, your per-category Push ticks won't deliver until they're re-enabled. Transactional categories (such as booking and payment notices) are always allowed through; Marketing can additionally be gated at the platform level.

The Notification Bell

The bell icon in the top bar is your in-app notification center. It shows a badge with your unread count and opens a dropdown of recent items. The bell refreshes automatically every few seconds, so new notifications appear without reloading the page.

Reading the badge

• The badge shows the number of unread notifications.
• Counts above nine display as 9+ to keep the badge compact.
• When everything is read, the badge disappears.

Acting on notifications

The full notifications page

For the complete history, open the notifications page at /notifications. There you can filter the feed by All, Unread, Messages, Bookings, or Payments, and mark items read in bulk.

The bell and your Notification Preferences work together: the preferences decide which events reach your bell (and your email/push), while the bell is where the in-app ones show up.

Theme & Appearance

The Appearance tab lets you pick how Tuitionable looks. Choose one option and press Save preference.

Your choice is saved to your account and also remembered in your browser, so the chosen appearance stays immediately on your next visit.

Because the theme is remembered in your browser, if your saved account theme and your browser cleared site data (e.g clear cache), the browser's stored value takes priority on the next page load. Re-saving from this tab brings them back into sync.

Troubleshooting & Tips

Treat 2FA recovery codes like spare keys: store them somewhere you'll still have access if your device is lost. They're the safest way back into a 2FA-protected account.

Related Pages

• Email Verification & 2FA — how verification and two-factor sign-in work across Tuitionable.
• Messaging — chat with your tutor and manage chat notifications.
• Student Dashboard — your learning home dashboard, including your profile and preferences.
• Privacy Center (Your Rights) — manage your data, consent, and account privacy.