Honest answers, not chatbots.

Use the filters on our tutor directory — subject, level, price, teaching language, rating and availability — or try AI Tutor Matching, which scores tutors against what you're looking for and explains why each one is a good fit.

Yes — click the heart/favourite icon on any tutor's profile. This works even before you've created an account, so you can browse and shortlist a few tutors first.

Use "Request a subject" on the subjects page. We'll match you automatically the moment a tutor who teaches it becomes available.

Yes — every tutor profile shows ratings and reviews broken down by overall experience, communication, knowledge and punctuality, along with the tutor's public replies.

Most tutors offer a free first session as a platform welcome, so you can see if it's a good fit before any payment or plan is required.

Browse our tutor directory, select a tutor that matches your needs, choose an available time slot, and complete the booking. You will receive a confirmation email with session details.

Yes. Cancellations made more than 24 hours before the session receive a full refund. Between 12–24 hours, you receive a 50% refund. Rescheduling is free if requested at least 24 hours in advance.

Sessions are conducted via our integrated video conferencing system. Simply click "Join Session" when your session is about to start. No additional software is required.

If a tutor fails to attend a scheduled session, you'll receive a full automatic refund within 24 hours. We also review repeat offenders and may suspend them from the platform.

Yes — many tutors offer in-person lessons as well as online. A tutor's profile shows whether they teach online only, in person only, or both, so you can choose what suits you before booking.

That depends on the tutor's own preference: some travel to the student, some ask the student to come to them, and others are happy to do either. This is shown clearly on the tutor's profile before you book.

Some tutors charge a travel fee for coming to you. Where it applies, it's shown upfront before checkout — never added as a surprise afterwards.

Yes — a tutor can mark one of their locations as neutral ground rather than a home or office, which is useful if neither side wants to host the lesson at a private address.

We accept credit/debit cards/PayNow via 'Airwallex' as our platform payment provider. You can also use your wallet balance for payments.

Payment is collected when you book. The money is held securely until your session completes — only then is it released to the tutor.

Refunds are processed back to your original payment method within 5–10 business days. Wallet-credit refunds are instant. See our cancellation policy above for amounts.

No. Refunds are settled automatically the instant you confirm the cancellation — no approval queue, no waiting period. The system applies the refund tier (full / partial / forfeit) based on how far ahead of the session you cancelled, credits your wallet (or dispatches to the original payment provider), and marks the booking financially settled in the same transaction. Manual admin action is only used for exceptional overrides.

Yes. All payments are processed through PCI-DSS compliant providers. We never store your full card number — only a secure token provided by the payment processor.

A private lesson is just you (or your child) and the tutor. A group class is one tutor teaching several students together in the same live room at a scheduled time — you book and pay for your own seat, and get your own seat number.

You can join the waiting list. If a seat opens up it's offered to whoever is first in line and held for them for a short window — if they don't claim it, it automatically passes to the next person.

You're refunded automatically, with nothing to chase. This applies whether the tutor cancels, the class doesn't meet the minimum number of students, or the tutor doesn't show up.

If your plan includes group class seats, you'll see "Use my subscription" as an option at checkout, alongside paying by wallet or card. Group seats are tracked separately from your private-lesson credits, so booking a class never uses up your one-to-one lesson allowance.

Where recording is enabled, yes — every student in the class can watch the same recording and gets the same AI summary afterwards. Your own "Ask this session" chat still stays private to you.

A live session is real-time with a tutor. A self-paced course is pre-recorded material — video, readings and files — that a tutor builds once and you work through on your own schedule, with your progress tracked lecture by lecture.

If the course's tutor has enabled it, yes — you'll receive a certificate automatically the moment you complete the course (and pass the final quiz, if it has one). This is a certificate of completion from the tutor and platform, not a government or exam-board qualification.

Any certificate can be checked for free, with just its certificate number and no account needed, and will show as Valid, Revoked, or Not found. Details are frozen the moment it's issued and can't be edited afterwards.

You get the number of attempts the tutor set, and every answer autosaves as you go, so a dropped connection never costs you an attempt. If you need one more try, your tutor can grant it to you individually without changing the limit for anyone else.

Any lecture the tutor has marked as a free preview is open for anyone to watch before enrolling.

No installation is required — sessions run through your browser. Just click "Join Session" from your dashboard when it's time.

The platform automatically falls back to another supported video provider if the usual one can't create the meeting, so a single provider outage doesn't cancel your session.

There's a live, shared whiteboard for sketching out problems together in real time. It's a free-draw/diagramming tool rather than a formal editor, so it doesn't have built-in equation (LaTeX) rendering or syntax-highlighted code blocks.

Where recording is enabled, yes — the recording is fetched automatically after the session ends and shows up in your session history, with no one needing to remember to hit record.

The session room opens 30 minutes before the scheduled start time, so you're not waiting right at the door when the lesson is meant to begin.

No, you don't need a subscription plan to book a tutor. You can simply pay per lesson with no plan required; subscription plans are additional features that help your learning journey with AI integration.

A package is bought from one specific tutor for a set number of lessons, with the tutor writing out what each lesson covers, how long the package stays valid, and whether lessons must be taken in order. A plan is a broader subscription that isn't tied to a single tutor.

Share your personal invite link or code. When your friend signs up and completes their first paid booking, you both receive wallet credit automatically. If that first booking is later cancelled or refunded, the credit is reversed.

No — self-referral is detected and blocked, whether it's the same email with a "+tag" trick or the same device being used for both accounts.

The platform sets a maximum number of rewards per inviter — check the Invite page for the current cap.

Register an account, then visit the "Become a Tutor" page to complete our registration wizard. You will need to provide your qualifications, set your rates, and configure your availability.

Tutors accumulate earnings in their wallet after each completed session. They can request a payout via bank transfer, PayPal or PayNow at any time, subject to minimum payout thresholds.

We take a service commission from each completed session to cover payment processing, video infrastructure, and platform support — there are no other hidden fees. Your exact rate depends on your plan and is always shown upfront on your Earnings dashboard before you accept a booking. Tutors on a paid plan unlock a lower rate.

Absolutely. You control your hourly rate, your availability calendar, which subjects you teach.

After you submit the "Become a Tutor" wizard with your qualifications, rates and availability, your application goes into our review queue and you'll be notified as soon as it's approved, rejected, or if we need more information.

You'll set up your qualifications and subjects directly in the wizard. During review, our team may ask for supporting documents such as degree or teaching certificates — having them ready can speed up approval.

Yes — add every subject you teach and every language you teach in from the platform's supported list (which includes English, Mandarin, Malay, Tamil and others). Both show up in your profile and in students' search filters.

Yes — an incomplete profile (missing availability, no subjects, or no teaching location if you've chosen to travel to students) can leave you unbookable even once your account is approved.

Yes, applications can be rejected and you'll be told why. In many cases you can address the issue and apply again.

Yes — open the booking and use "Hand over." You give a reason (shown to the student and the incoming tutor), and the system only offers you tutors who teach the same subject, are free at that time, and have it inside their published hours. The date and time never change, and everyone affected is notified automatically.

Yes — schedule a group class with its own subject, topic, price per seat, and minimum/maximum class size. Publishing it automatically blocks that time out of your one-to-one availability so you can't be double-booked.

Yes — courses are built once (sections, lectures, optional quizzes and certificates) and sell repeatedly without using any more of your teaching time. They appear on your profile alongside your live availability.

Where enabled on the platform, you get AI-assisted session prep, AI-generated session notes after a lesson, and an AI lesson planner — aimed at cutting down the admin work around each session.

You get real-time chat with students, including auto-replies for when you're offline or busy, and every completed session can be reviewed across several criteria — you can reply publicly to any review on your profile.

Set this on your profile — online only, in person only, or both. If you offer in-person lessons, you'll also choose whether you travel to students, have them come to you, or are fine with either, plus an optional travel fee and up to five of your own locations (including marking one as neutral ground, like a library or café).

Your exact rate depends on your current plan and is always shown upfront on your Earnings dashboard before you accept any booking — there's no cut beyond what's shown there.

Payouts run on a regular schedule, and you'll need to reach a minimum balance before a withdrawal is processed — check Payout Settings for the schedule and minimum that currently apply.

Bank transfer and PayPal are both supported — set your preferred method under Payout Settings.

Your earnings are credited automatically as soon as a session is marked complete. For lesson packages, you're paid per lesson as it's delivered, not all upfront.

Tutors on certain plans can unlock a reduced commission rate compared to the platform default — check Monetization/Plans in your dashboard for what's currently available.

Every tutor goes through an application and admin review before approval — profile details, qualifications and subjects are checked, and tutors may also be asked for supporting documents (such as certificates or teaching qualifications) during review. Approved tutors carry a verification badge on their profile.

Every session runs through the platform's own classroom (not a personal video call) and is tied to a booking record, and — where enabled — is recorded automatically, so there's always a record of what happened. Parents are always welcome to sit in on a first session.

You can raise a dispute directly against the booking. Unlike a normal support ticket, a dispute puts both people and a staff moderator in one shared conversation with evidence attached, and ends in a binding decision — a full or partial refund, a rejection, a warning, or in serious cases, a ban.

Yes — general concerns can be raised through Support. Disputes are specifically for disagreements tied to one particular booking.

Reviews are tied to actual completed bookings and pass through moderation, including an automatic filter for abusive language. Tutors can publicly reply to any review on their profile.

Go to Profile → Security in your account settings. You can also request a password reset link from the login page if you've forgotten your password.

Yes. Visit Account Settings → Privacy and click "Delete my account". Your data will be permanently removed within 30 days, in line with GDPR.

We use industry-standard encryption, secure authentication, and regular security audits. See our Privacy Policy for full details on what we collect and why.

Yes — turn on two-factor authentication (TOTP, via an authenticator app) from your security settings, along with backup recovery codes in case you lose access to your device.

Yes — use the language switcher in the site header or your dashboard. Your choice is saved to your account and follows you to any device you sign in from.

Yes — connect Google Calendar from your account settings for two-way sync, so your real-world commitments and tutoring sessions can't clash.

Yes — toggle it from the sun/moon icon in the header. It applies across the whole public site and your dashboard, and follows your device's preference by default.

Students get AI-assisted tutor matching, an AI study assistant with pre-session prep and post-session summaries, and an "Ask the Session" Q&A chat — with an AI learning roadmap and progress predictor on higher plans. Tutors get AI-drafted auto-replies, an AI lesson planner, and AI-generated session notes and summaries.

Every AI action (like generating a session summary or asking the AI assistant a question) uses a small number of credits — simply reading AI-generated content back is always free. Your plan sets how many credits you get each month, and they refill on your renewal date. Free Learner plan members get a smaller monthly allowance that refills the same way. Unused credits do not roll over.

No — AI features unlock progressively as you move up in plan tier. Entry-level plans include the basics (matching, quick assist), and higher tiers add session summaries, video recap, the learning roadmap, and progress prediction. See the plan comparison on our pricing page for exactly what's included at each level.

AI actions simply pause until your credits refill on your next renewal date, or you can upgrade to a plan with a higher (or unlimited) allowance.

Yes — the top-tier student plan, High Flyer (monthly or yearly), includes unlimited AI credits instead of a fixed allowance.

Depending on your plan, you can get AI-drafted auto-replies for when you're away, an AI lesson planner, and AI-generated session notes and summaries that save you admin time after each lesson.