Fair money, back to you.

Clear refund windows so you never feel locked into a bad session — and exactly how each cancellation is settled.

Last updated 30 September 2026 Settled automatically, no approval queue

1. Overview

This Refund Policy explains when you can get a refund for a paid tutoring session on sg.tuitionable.com (the "Platform"), operated by Tuitionable Pte. Ltd. (UEN 202609593W) ("we", "us", "our"), and how refunds are processed. It's part of, and should be read together with, our Terms of Service.

2. Cancellation refund tiers

If you cancel a paid session through the Platform:

100% More than 24 hours before the session

50% 12 to 24 hours before the session

0% Less than 12 hours before the session — unless the cancellation is due to a proven medical emergency or a fault on our or the tutor's side, in which case we'll review it for a full or partial refund

These tiers are calculated from the time you confirm your cancellation, not the time you first raise it, so cancel as early as you can.

3. When the tutor cancels

If your tutor cancels a confirmed session for any reason, you get a full refund automatically, regardless of how much notice was given. You can choose to have it credited instantly to your in-platform wallet, or returned to your original payment method (Section 5).

4. Quality issues and Dispute Protection

If a session didn't go as expected — for example, connectivity problems, a mismatch with what was booked, or unprofessional conduct — submit a quality report from your booking page within 48 hours of the session. We review each report and issue a credit or refund where it's warranted. This is part of the Dispute Protection process described in our Terms of Service.

5. How refunds are paid

Refunds to a card or PayNow go back to the original payment method through Airwallex, our payment processor, and typically take 5–7 business days to appear — Airwallex processes its side promptly, but the exact timing after that depends on your card issuer or bank. Refunds to your in-platform wallet are instant. International transfers may take a few extra days due to overseas bank processing.

6. How cancellations are settled

Cancellations are settled automatically, the moment you confirm them — there's no approval queue or waiting period. Depending on timing, a booking is marked Reversed (full refund), Partially reversed (partial refund, with the retained portion paid to the tutor as a late-cancellation fee), or Settled (no refund, if cancelled inside the last window, or if cancelled before payment was captured). If your tutor cancels, we bypass these tiers and refund you in full automatically.

7. Subscriptions

If you're on a subscription plan, you can cancel anytime from your subscription page. Cancellation takes effect at the end of your current billing cycle — we don't provide pro-rated refunds for unused time, but you keep access until the cycle ends.

8. Your other rights

This policy doesn't limit any other legal rights you have — for example, under the Consumer Protection (Fair Trading) Act 2003 — or your right to bring an eligible dispute to the Small Claims Tribunals or take other legal action, as described in our Terms of Service.

9. Need help

Email our support team at hello@tuitionable.com with your booking ID, and we'll respond within one business day.

Tuitionable Pte. Ltd. (UEN 202609593W)
60 Paya Lebar Rd, #06-28 Paya Lebar Square, Singapore 409051

Have a question about a refund?

Reach us directly, or read the full Terms of Service.